Frequently Asked Questions

Handling takes 1-2 business days and standard US delivery takes 3-7 business days after that. Tracking is emailed as soon as the carrier collects the parcel and can also be checked on Track Your Order.

Checkout currently accepts Cash on Delivery (COD), Pay with cards and more, Credit / Debit Card, Klarna, Afterpay and . The full detail is on the Payment Policy page.

Yes, within 30 days of delivery, provided it is unused and in its original packaging. Email [email protected] to start; we issue a return authorisation within 2 business days and refund within 5-7 business days of the item arriving back.

That depends on the work. Fractionated coconut stays liquid and washes out of linens easily; rice bran has more glide and a longer working time; the original lotion is the standard choice for deep tissue because it holds friction. All three are listed with their volume and their formula notes so you can compare rather than guess.

The unscented gallon formula is labelled nut-free by its manufacturer and the listing repeats that. We carry the maker’s allergen wording through unchanged rather than paraphrasing it, and if you are working with a client allergy you should still read the bottle on arrival.

The ten-piece basalt set ships with an adjustable-temperature warmer. Stone count, stone sizes and the warmer’s temperature range are all on the listing, because a set without a warmer is a very different purchase.

Flat $11.95 for standard US delivery, free from $75. Gallon pails are heavy, and that is reflected in where the free threshold sits.

Not at present. Checkout offers US addresses only, and we would rather say that plainly than take an order we cannot fulfil.

Yes — TOA Supply Inc. at 9535 Brasher St, Pico Rivera, CA 90660, United States, open Mon-Fri 9:00 AM-4:00 PM | Sat-Sun Closed. Online orders are packed from the same shelf.